Ordered over 200 dollars worth of stuff for the Black Friday sale, took over a month to get to Canada, and two of my joggers were faulty, the zipper pockets were not properly made and it resulted in a zipper pocket that went directly down to my legs.
***Edit: after reading the other reviews I saw that multiple other people who purchased halo leggings experienced the same thing. I have a lot of leggings from different brands, I got my first pair from alphalete a few weeks ago in their sale. Tumblr is a place to express yourself, discover yourself, and bond over the stuff you love. I ordered a sweatshirt on December 20 or so, obviously this is busy time bc of christmas. Any attempt to get Alphalete to help out has been completely ignored. They said there was a piece of hair on them. Customer service were great and issued me a refund straight away. I’ve ordered three pairs of leggings (camo surface pocket, Halo & Aero), the revival R6 shorts and the Aero bra on two separate orders. They refused my return after making me pay for postage and take it to the post office. The quality is hit or miss - the black/olive/storm blue pairs are great, but the grey pair was pilling, lacking the same fabric treatment, and ripping at the seams. Took 3 weeks to received the package. My areo leggings are see through and the material is not very good quality considering the hype the brand has. I reported this to their customer service and they insisted I send them back the item to get any kind of refund, despite me explaining to them that this would be impossible due to the lockdown and restrictions put in place for the corona virus. I’ve had these leggings 4 months so I thought I was in the clear. Customer service aside, I really like their products and specifically the women’s high rise leggings. Emailed twice. I will never be buying anything from Alphalete ever again, and will make sure to tell all my friends who buy from Alphalete to stop as well. I emailed twice now to find out where my order is in the world. I had seen the reviews about the seams coming undone in the crotch but decided to try them anyways. Read about their experiences and share your own! I ended up returning them, and they shipped me a new pair, free of charge, as soon as they received my original pair. I'm glad I don't order that much. Order a sweater and it’s been over a month. Next month I'll take legal actions. I purchased several Identity joggers from the November and Black Friday launch. The quality of the sweats I got for my husband is amazing! Photo by Grace Creatives. Many other cheaper options for same/better quality. Previous reviews make me slightly wary, but I really am a fan of Alphalete and will continue to buy so long as I continue to have a good experience with this company. The quality of the sweats I got for my husband is amazing! Have been trying to exchange a pair of pants for 1 month and still nothing. Due to an error in the zip code of my order, the shipment went bouncing between distribution centers at Deutschepost. Terrible quality and customer service. Ordered Alphalux leggings in February, washed 3 times and already have a hole. Ordered over 200 dollars worth of stuff for the Black Friday sale, took over a month to get to Canada, and two of my joggers were faulty, the zipper pockets were not properly made and it resulted in a zipper pocket that went directly down to my legs. I bought my first pair of Alphalete Halo Leggings approximately three months ago. I rather buy local cothing and see what I'm getting and can wear it as I son I get out of the store. I received excellent customer service from Alphalete. Don’t know why people complain, they are such a popular company of course shipping will be delayed after a huge launch! Have been trying to exchange a pair of pants for 1 month and still nothing. My friends got the orange and purple shorts and had the same exact issue.. we have all returned them.